This policy applies to Selumo and is designed to provide a clear understanding of our shipping procedures. Please review it carefully before placing an order.
Important Shipping Information
- Shipping Costs: Free express shipping across Australia
- Processing Time: 1-3 business days for quality inspection
- Estimated Delivery Time: 7-10 business days after processing
Shipping Details
We currently ship only within Australia. Every order is shipped via express delivery, ensuring a fast, secure, and fully insured shipping experience. From the moment you place your order until it arrives at your doorstep, delivery typically takes 8 to 13 business days.
Damaged or Incorrect Orders.
We sincerely apologize if you receive a damaged or incorrect item. If this happens, please take clear photos of the issue and contact us as soon as possible. To report a problem, email us at info@selumo.com, including:
• Your order number
• Details of the issue
• Photos of the damage or incorrect item
We will promptly find a suitable solution for you.
Order Cancellation
If you wish to cancel your order, please email us as soon as possible. If your order has not yet entered processing, we can cancel it for you.
Delayed Orders
In times of high demand (e.g., holiday seasons), delivery may be delayed. If your order has not arrived within three additional business days beyond the estimated time, please reach out to our customer service team for assistance.
Order Processing & Cut-Off Time
• Processing time is 1–3 business days (Monday to Friday). Orders placed before 5:00 PM (GMT) on business days will be processed the next working day.
• Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us.
Selumo
Company Name: NextScale
Company Registration Number: 77086937
Company Registration Number: 77086937
Address: Westerstraat 64, 9561 SR, Ter-Apel
Phone: +316 57605676
Email: info@selumo.com
Phone: +316 57605676
Email: info@selumo.com
Opening Hours (GMT days): Monday to Friday 09:00 to 18:00
Saturday and Sunday: Closed
Reach out to us: Contact page